If you receive damaged or incorrect goods, we can offer a full refund. A refund will only be issued if the products are returned unopened within 28 days of the dispatch date.

Please include the following information. As it will be necessary to process your claim:

• name
• address, including country
• telephone number
• e-mail address
• date ordered
• order number
• goods ordered
• reason for return

All product returns should be sent to: United Balloon & Gas Company, Unit 7b Lodge Road Ind Estate, Staplehurst, Kent, TN12 0QW.